Find answers, get support, and learn how to make the most of PartsIQ
Quick answers to common questions
Sign in to your account, add your equipment to the system, and start using the AI search to find parts. Our onboarding guide will walk you through the setup process.
Describe the part you need in plain language or upload a photo. Our multi-agent AI searches across multiple databases (postgres, pinecone, neo4j) to find exact matches with confidence scores.
Yes, you can add and track unlimited vehicles and equipment. Each piece of equipment has its own maintenance schedule, operating hours, and health score.
Once you've added parts to your pick list, create a quote request. The system automatically emails your selected suppliers and tracks their responses in one centralized dashboard.
Enterprise customers receive dedicated onboarding support. All customers can access our documentation, email support, and live chat during business hours.
Yes. We use enterprise-grade encryption (TLS 1.3, AES-256), role-based access control, and maintain comprehensive audit logs. See our security page for more details.
Email Support: 24/7 (response within 24 hours)
Live Chat: Monday-Friday, 9am-5pm EST
Phone Support: Enterprise customers only
Enterprise customers with priority support receive 24/7 assistance with guaranteed response times.